Business Computer Skills 102 — Teaching MSOffice 2013 in the Classroom

Document Type


Department or Administrative Unit


Publication Date

Winter 2017


Two full Quarters teaching Business Computer Skills 102 (BUS 102) in the classroom (Fall 2015 and Winter 2016) were examined in the context of pedagogical best practices. BUS 102 had been singly taught via online classes (computer-mediated communication, or CMC) in previous years at the three Central Washington University (CWU) campuses. Fall Quarter of 2015 was the first term in which it was taught in the classroom (face-to-face, or FtF) in the Ellensburg, WA campus of CWU. The author of this paper is the original instructor for the FtF sections of BUS 102 in Ellensburg. Teaching at the university level for the first time as well as ascertaining the best possible syllabus structure for the FtF curriculum is addressed intermittently throughout the different sections of this paper. When students' didactic needs were better matched (FtF vs. CMC modalities), their grades improved. The theory that there is an inversely proportional relationship between attendance and tardy records to final grades is also proven by hard data and demonstrated therein. In essence, this paper covers the didactic hurdles and subsequent instructional findings attained during the first two Quarters of FtF BUS 102 at the Ellensburg CWU Campus.


This article was originally published in Journal of the Academy of Business Education. The full-text article from the publisher can be found here.

Due to copyright restrictions, this article is not available for free download from ScholarWorks @ CWU.


Journal of the Academy of Business Education


© 2017 by the Academy of Business Education.