Title
Development and validation of a measure for emotion regulation at work: Introducing the Workplace Emotion Regulation Preference Inventory (WERPI)
Document Type
Article
Department or Administrative Unit
Management
Publication Date
10-2015
Abstract
Emotion regulation preference varies from person to person. However, the emotion regulation literature has mostly dichotomized preference to cognitive change and response modulation. The current investigation focused on development and validation of a comprehensive measure of workplace emotion regulation and examined the relationship between all emotion regulation strategies using a well-known taxonomy (Gross, 1998) and customer service performance. Preliminary evidence supports the validity of the new measure. The four groups identified in this analysis showed significant differences on customer service performance, suggesting that individual differences in regulation preference may be important to consider. Theoretical and practical implications of findings are discussed.
Recommended Citation
Davis, J., Griffith, J. A., Thiel, C. E., & Connelly, S. (2015). Development and validation of a measure for emotion regulation at work: Introducing the Workplace Emotion Regulation Preference Inventory (WERPI). Personality and Individual Differences, 85, 245–250. https://doi.org/10.1016/j.paid.2015.05.009
Journal
Personality and Individual Differences
Rights
Copyright © 2015 Elsevier Ltd. All rights reserved.
Comments
This article was originally published in Personality and Individual Differences. The full-text article from the publisher can be found here.
Due to copyright restrictions, this article is not available for free download from ScholarWorks @ CWU.