Document Type

Graduate Project

Date of Degree Completion

Summer 1997

Degree Name

Master of Education (MEd)



Committee Chair

Gregory S. Chan

Second Committee Member

Jack L. McPherson

Third Committee Member

Susan M. Madley


The purpose of this project was to design and develop a model training program to prepare candidates for employment in the service occupations. To accomplish this purpose, a review of literature regarding service industry trends, employment training criteria and essential service employment skills and knowledge.