Title

Assessing time spent of reference questions at an urban university library

Document Type

Article

Department or Administrative Unit

Library

Publication Date

7-1998

Abstract

Nearly 36% of reference questions asked at Arizona State University West were from non-affiliated patrons and approximately 70% took five minutes or less to answer. While longer questions took a disproportionate amount of time, this study shows that the time spent answering affiliated and non-affiliated questions is proportionate.

Comments

This article was originally published in The Journal of Academic Librarianship. The full-text article from the publisher can be found here.

Due to copyright restrictions, this article is not available for free download from ScholarWorks @ CWU.

Journal

The Journal of Academic Librarianship

Rights

Copyright © 1998 Published by Elsevier Inc.

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