Title
Measuring and benchmarking the performance of coffee stores for retail operations
Document Type
Article
Department or Administrative Unit
Management
Publication Date
10-23-2009
Abstract
Purpose
The purpose of this paper is to measure and benchmark the retail operations of selected coffee stores owned by a specialty coffee company.
Design/methodology/approach
Data envelopment analysis is used for benchmarking the performance of eight coffee stores for two years using internal annual reports.
Findings
Major findings are that the inefficient stores need to improve occupancy related expenses and revenues from non‐coffee items. In addition, the coffee stores locate in an affluent residential area outperform the stores in the business district.
Research limitations/implications
The limitation of this paper is in the use of financial data. To overcome this issue, non‐financial data should be included.
Originality/value
The contributions of this paper are twofold: providing a framework for performance measures within a benchmarking perspective and evaluating the comparative efficiency of coffee stores using internal data, which is not accessible to the general public.
Recommended Citation
Joo, S., Stoeberl, P. A., & Fitzer, K. (2009). Measuring and benchmarking the performance of coffee stores for retail operations. Benchmarking: An International Journal, 16(6), 741–753. https://doi.org/10.1108/14635770911000088
Journal
Benchmarking: An International Journal
Rights
Copyright © 2009, Emerald Group Publishing Limited
Comments
This article was originally published in Benchmarking: An International Journal. The full-text article from the publisher can be found here.
Due to copyright restrictions, this article is not available for free download from ScholarWorks @ CWU.