Effects of Attribute Control Charts on Organizational Performance

Document Type

Article

Department or Administrative Unit

Psychology

Publication Date

2000

Abstract

The gap between the popularity of Statistical Process Control tools and research demonstrating efficacy of these tools is discussed, and a study that contributes to closing this gap is presented. The metal weight yield of “good” product from raw metal weight input into a production process was measured before and after the introduction of a Statistical Process Control tool among workers. This was in conjunction with a change to more localized decision-making based on readings produced by using the Statistical Process Control tool. Practically and statistically significant improvements in metal yield were associated with the application of the attribute chart and change in locus of decision-making based on readings produced by using the chart. Improvements in metal yield implied the cost savings estimated and reported in the study. Although the results support the effectiveness of SPC as a quality improvement tool, establishing a causal relationship will require the use of more rigorous research designs than the AB design used in this study.

Comments

This article was originally published in Journal of Organizational Behavior Management. The full-text article from the publisher can be found here.

Due to copyright restrictions, this article is not available for free download from ScholarWorks @ CWU.

Journal

Journal of Organizational Behavior Management

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