Document Type

Graduate Project

Date of Degree Completion

Summer 1997

Degree Name

Master of Education (MEd)



Committee Chair

Gregory S. Chan

Second Committee Member

Jack L. McPherson

Third Committee Member

Susan M. Madley


The purpose of this project was to design a model training program to prepare hotel service employment candidates for hire, in selected hotels in Vancouver, Btitish Columbia, Canada. To accomplish this purpose, a review of current literature regarding training criteria for hotel service occupations employment was conducted.