Document Type
Thesis
Date of Degree Completion
Spring 2022
Degree Name
Bachelor of Science
Department
Management
Committee Chair
William Provaznik
Second Committee Member
Matthew Martinson
Abstract
The professional world is evolving, and business leaders are required to operate in sometimes difficult situations for which they might feel unprepared. While in recent years, research on emotional intelligence has shown to be an important leadership component, it is not always translated successfully to business leadership nor contextualized to young leaders. This project aims to present a workshop to help people in leadership communicate effectively with their employees using skills stemming from increased emotional intelligence. The workshop draws on a range of literature and experiences in leadership training and emotional intelligence. Key concepts that serve as the focal points of the workshop include self-awareness and relationship management and managing difficult conversations through awareness of communication styles under stress. In addition to addressing these concepts during the workshop, participants will receive information and tools to continue to explore these topics as they develop as leaders.
By improving leadership skills, leaders can create environments where employees are comfortable and where vulnerability and communication are encouraged. Such shifts not only create a better working environment, but also create conditions where productivity can thrive.
Recommended Citation
Odette, Lauren, "Emotional Intelligence: Using Relationship Management in Leadership" (2022). Undergraduate Honors Theses. 45.
https://digitalcommons.cwu.edu/undergrad_hontheses/45
Included in
Business Administration, Management, and Operations Commons, Leadership Studies Commons, Performance Management Commons, Training and Development Commons