An Integrative Evaluation Framework for Determining the Value of Group Decision Support Systems
Document Type
Article
Department or Administrative Unit
IT and Administrative Management
Publication Date
2014
Abstract
Group-based decision-making situations are relevant to engineering management practice. To assist group decision making, specialized computer-based tools called Group Decision Support Systems (GDSS) have been promoted since the late 1980s. Nevertheless, a review of the extensive research on GDSS design and evaluation reveals that an integrated framework is not available to evaluate the decision-making value of a specific GDSS. This article proposes a GDSS-value evaluation framework by considering the process of, and outcomes from, decision making together with the technical capabilities needed to provide them. The framework is implemented with an Analytic Hierarchy Process (AHP) model, and its utilization is illustrated with the evaluation of three real GDSS applications. This integrative GDSS-value evaluation framework can be used by engineering managers as a tool to determine the overall decision-making value from an existing or projected GDSS with the aim of selecting the most adequate GDSS for a particular engineering management group-based decision-making situation.
Recommended Citation
Mora, M., Phillips-Wren, G., & Wang, F. (2014). An Integrative Evaluation Framework for Determining the Value of Group Decision Support Systems. Engineering Management Journal, 26(2), 24–38. https://doi.org/10.1080/10429247.2014.11432008
Journal
Engineering Management Journal
Comments
This article was originally published in Engineering Management Journal. The full-text article from the publisher can be found here.
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